Track: Process Modeling, Improvement and Assessment


Most problems in ICT development and maintenance are of human nature, not technological obstacles. The co-operation in teams and projects is key to success.

Process engineering facilitates co-operation by providing the chance to establish a common view on how the work should be done. ICT organizations face the challenge to have strong processes to reduce cost and keep the processes flexible so that the teams can quickly adapt their approach to the rapidly changing requirements. In addition to process capability is the attitude of continuous improvement very important. Only fast learning organizations are competitive and likely to survive.

Software Process Improvement (SPI) requires an effective assessment of the software process, leading to the identification of improvement challenges and opportunities. SPI also requires appropriate methodologies to achieve these improvements. In this track, we seek contributions to a better understanding of how process modeling, improvement and assessment does work and how does it help ICT organizations.


Suggested topics of interest include, but are not restricted to:

  • Methods, models and tools for process assessment and improvement

  • Interrelationship between process assessment models and process models

  • Maturity models: where are we, where are we going

  • Process improvement and assessment in small to medium companies

  • Process models for provision of big data applications

  • Process models for organisations developing artificial intelligence including machine learning applications

  • Agile approaches to process improvement and assessment

  • Large scale agile process models

  • Hybrid - traditional and agile - approaches in an organisation or in a project

  • Process improvement techniques in agile frameworks

  • Process improvement and assessment in the “trenches” (aka case studies)

  • Empirical studies concerning process improvement and assessment

  • Approaches to process improvement without assessment

  • Metrics for process control in ICT

  • Quantitative process improvement

  • Measurement frameworks for process assessment and improvement

  • Balancing process and product orientation in organisations

  • Process models in the era of digitalisation


Chair: Karol Frühauf, INFOGEM AG, Switzerland

Program Committee:

  • Andreas Nehfort, Nehfort IT-Consulting, Austria

  • Ferdinand Gramsamer, INFOGEM AG, Switzerland

  • Francisco-José Pino-Correa, Universidad de Castilla – La Mancha, Spain

  • Gerhard Fessler, Fessler Sprenger und Partner GmbH, Switzerland

  • João-Pascoal Faria, Universidade do Porto, Portugal

  • Marcello Thiry, University of Vale do Itajaí, Brazil

  • Michael Felderer, Universität Innsbruck , Austria

  • Miguel Morales Trujillo, University of Canterbury, New Zealand

  • Moises Rodriguez, AQCLab & Universidad de Castilla-La Mancha, Spain

  • Patricia McQuaid, California Polytechnic State University, USA

  • Ralf Kneuper, Ralf Kneuper Consulting, Germany

Karol Frühauf is co-founder of INFOGEM AG in Switzerland, since 1987 consulting in the field of software project and quality management, software requirements engineering and test management. He worked 12 years for BBC Brown Boveri & Cie in the area of power system control in different positions and helped since 1987 as consultant many companies to measurasbly improve their processes and software products. He co-authored two books and is a frequent speaker, tutor and teacher in the field of software engineering.